DrapeMax Support

DrapeMax support can help with questions related to our website, fabric collections, model rooms, sample books, newsletter or SMS communications, account access, the DrapeMax mobile app, AI room preview generation, usage limits, credits, and general feedback.

• Product, fabric, sample book, and availability questions.
• Sample request follow-up and business communication support.
• Newsletter subscription or unsubscribe questions.
• SMS opt-in, STOP, HELP, or message delivery questions.
• Login issues, password changes, and account access.
• Using the camera or photo picker to upload a room image in the iOS app.
• Selecting fabrics, drapery styles, roman shade styles, and optional design notes.
• AI preview generation errors, failed requests, or unexpected output.
• Usage history, account credits, recharge records, and billing questions.
• Bug reports, crash reports, feature requests, and App Store feedback.

Standard U.S. support hours are Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major holidays. We aim to respond to most support requests within 1 to 2 business days.

Some issues may require additional time, especially if they involve account verification, billing review, AI generation logs, order research, sample availability, or coordination with a dealer, designer, manufacturer, or affiliated Warps & Wefts support team.

To help us resolve your issue quickly, please include as much of the following information as you can:

• Your name, company name if applicable, and preferred contact method.
• The email address associated with your DrapeMax account or inquiry.
• Whether the issue is about the brand website, AI website, iOS app, sample request, product information, newsletter, SMS, or account access.
• Your device model, operating system version, browser name, and app version if available.
• A clear description of what you expected to happen and what actually happened.
• The approximate date and time of the issue, including your time zone.
• Any error message displayed on the website or in the app.
• A screenshot if it helps explain the problem, but do not send sensitive personal information unless needed for support.

• Make sure your device has a stable internet connection.
• If you are using a website, refresh the page or try a current version of Safari, Chrome, Edge, or Firefox.
• If you are using the iOS app, update DrapeMax to the latest available version from the App Store.
• Log out and log back in if account information, quota, credits, or usage history appears out of date.
• If a form does not submit, check required fields and try again after refreshing the page.
• For AI previews, use a clear, well-lit room photo. Extremely dark, blurry, obstructed, or low-resolution images may produce poor previews.
• Use a smaller image file if an upload fails or takes too long.
• If AI preview generation fails, wait a few minutes and try again. Temporary network, server, or AI provider availability can affect generation.

If you cannot log in, confirm that your email address is entered correctly and that your account is active. Passwords are case sensitive. If your account was created by a DrapeMax administrator, dealer, or business contact, that administrator may need to confirm your access or reset your credentials.

If you believe someone else has accessed your account, contact us immediately at info@drapemax.com and include Account Security in the subject line.

DrapeMax AI previews are generated from the room photo, selected fabric, selected style, and optional notes you provide. AI-generated results are visual estimates for design communication and planning. They may not perfectly match final product dimensions, exact color, fabric behavior, lighting, hardware, installation method, or manufacturing outcome.

For best results, upload a straight, clear photo of the window area, avoid heavy obstructions in front of the window, select the closest fabric, and use notes for important details such as inside mount, outside mount, split draw, one-way draw, rod color, fullness, or partial opening.

DrapeMax accounts may include generation limits, credits, recharge records, sample book purchases, sample request records, invoices, quotes, or other business billing arrangements. If you have a question about charges, credits, samples, product availability, or business account terms, contact us at info@drapemax.com.

If a future version of DrapeMax offers purchases through the Apple in-app purchase system, refund requests for those App Store purchases may need to be submitted directly through Apple according to the Apple refund process.

You can review our Privacy Policy at /privacy-policy and our Terms of Use at /terms-of-use. When available, you may delete your account from the DrapeMax account screen. Account deletion removes your account and associated account records from active use, subject to legal, accounting, fraud-prevention, backup, and technical retention limits described in the Privacy Policy.

You can also submit privacy or account deletion questions by email at info@drapemax.com.

If you believe you have found a security issue, account vulnerability, exposed data, or unauthorized access involving DrapeMax, please email info@drapemax.com with Security Report in the subject line. Please include enough detail for us to understand and reproduce the issue, and do not publicly disclose the issue until we have had a reasonable opportunity to investigate.