Privacy Policy

DrapeMax is operated in the United States by Warps & Wefts USA LLC, doing business as DrapeMax. References to DrapeMax, we, us, and our mean Warps & Wefts USA LLC d/b/a DrapeMax and, where applicable, affiliated Warps & Wefts entities that help provide product, manufacturing, design, website, application, or customer support services.

Our primary U.S. contact address is 9070 Irvine Center Dr., Suite 135, Irvine, CA 92618, United States. You can contact us at info@drapemax.com or +1 (866) 722-3737.

This policy applies to DrapeMax websites and pages, including drapemax.com, www.drapemax.com, library.drapemax.com, ai.drapemax.com, related landing pages, sample request workflows, contact forms, newsletter forms, SMS communications, the DrapeMax iOS app, the DrapeMax AI preview service, account features, support communications, and any other website, mobile feature, or page that links to this policy.

This policy does not apply to third-party websites, platforms, or services that we do not own or control. Those third parties are responsible for their own privacy practices.

The information we collect depends on how you interact with DrapeMax. We may collect the following categories of information:

• Identifiers. Name, email address, phone number, company name, mailing address, account username, and related contact details.
• Account information. Login credentials, hashed passwords, authentication tokens, account role, account status, subscription or consent status, and account settings.
• Commercial information. Product inquiries, sample requests, order-related communications, sample book records, quote requests, invoice or payment history, credit or recharge records, and business support notes.
• User content. Room photos, fabric selections, fabric image URLs, window treatment styles, project notes, design instructions, uploaded screenshots, messages, attachments, and other content you choose to provide.
• Generated content. AI-generated preview images and related service output created from your room photo, selected fabric, selected style, and instructions.
• Usage and technical data. IP address, approximate location derived from IP address, device type, operating system, app version, browser type, request headers, page interactions, logs, error reports, generation attempts, timestamps, quota usage, and success or failure status.
• Newsletter and marketing information. Email subscription status, form submissions, MailerLite or similar email platform records, unsubscribe activity, and engagement information.
• SMS consent and communication data. Phone number, opt-in records, message history, opt-out status, and related support, sample request, or order communication details.

The DrapeMax iOS app or AI preview service may request access to your camera or selected photos only when you choose to capture or upload a room image for a preview. You control camera and photo permissions through your device settings.

DrapeMax uses AI image processing to create realistic window covering previews. To provide this feature, we may send your room photo, selected fabric image, fabric name, selected style, project notes, and related prompt information to AI service providers, including OpenAI, and to hosting or infrastructure providers that help process the request.

We use this information to provide the requested preview, operate the service, maintain security, troubleshoot issues, and improve DrapeMax workflows. We do not sell your uploaded room photos or generated previews. We do not use your uploaded room photos to train our own foundation models.

We use information for the following purposes:

• To provide, operate, maintain, secure, and improve DrapeMax websites, apps, forms, and services.
• To authenticate users, maintain sessions, protect accounts, and prevent unauthorized access.
• To generate AI room previews from user-selected room photos, fabrics, styles, and notes.
• To manage free trial usage, account quotas, credits, recharge records, usage history, and service availability.
• To respond to product inquiries, sample requests, dealer or designer questions, account requests, support tickets, and privacy requests.
• To send newsletters, fabric updates, product availability notices, promotions, service announcements, and other communications when allowed by law or based on your consent.
• To send SMS messages related to sample requests, order status, delivery notifications, product availability, customer support, and similar business communications when you provide consent.
• To monitor performance, diagnose errors, detect abuse, prevent fraud, enforce our terms, and comply with legal obligations.

If you provide your email address, you may receive product updates, fabric availability notices, sample request follow-ups, newsletters, marketing messages, service announcements, or other business communications from DrapeMax. We may use email service providers, including MailerLite or similar platforms, to manage subscription forms, mailing lists, delivery, analytics, and unsubscribe records.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in those emails or by contacting us at info@drapemax.com. We may still send non-marketing communications such as account, security, support, order, or service messages.

If you provide your phone number, you consent to receive SMS messages from Warps & Wefts USA LLC d/b/a DrapeMax related to sample requests, order status, delivery notifications, product availability, customer support, and similar business communications. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at info@drapemax.com.

We do not sell or share your phone number with third parties for their own marketing purposes.

We use cookies and similar technologies for authentication, security, remembering account state, counting limited free trial usage, analyzing website traffic, measuring form performance, and improving our websites and communications. We may use analytics, pixels, tags, or similar tools for these purposes.

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled. We do not sell personal information, and we do not use DrapeMax app data for cross-context behavioral advertising.

We may disclose information in the following circumstances:

• Service providers. We may share information with vendors that provide hosting, databases, security, authentication, AI image generation, email, newsletter management, SMS delivery, contact forms, analytics, payment, support, and infrastructure services.
• Affiliates and operations. Warps & Wefts affiliated entities may receive information when needed for customer support, product assistance, manufacturing support, business operations, or project follow-up.
• Account administrators. If your account is provided or managed by a company, dealer, designer, or organization, an authorized administrator may be able to view account status, quota information, usage records, billing or recharge records, and support activity.
• Legal and safety reasons. We may disclose information if required by law or if we believe disclosure is necessary to protect rights, property, safety, security, prevent fraud, or respond to legal process.
• Business transfers. Information may be transferred as part of a merger, acquisition, financing, sale of assets, restructuring, or similar transaction.
• With your direction or consent. We may disclose information when you ask us to do so or when you otherwise consent.

We retain information for as long as reasonably necessary to provide DrapeMax, maintain accounts, support users, protect the service, resolve disputes, comply with legal obligations, and keep business records.

• Account records are generally retained while your account remains active.
• Guest trial cookies and IP-based trial records may be retained for a limited trial window.
• Usage logs, quota records, ledger records, recharge records, support records, and security logs may be retained as needed for business, accounting, legal, support, and fraud-prevention purposes.
• Uploaded room photos are used to process the requested preview. We do not intentionally store original uploaded room photos in the account database as a permanent gallery unless a feature expressly says otherwise.
• Generated images may remain on your device, browser, account workflow, local downloads, support communications, or temporary service infrastructure depending on how you use the service.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. These safeguards may include encrypted transport, password hashing, authentication tokens, access controls, logging, and limited administrative access.

No method of transmission or storage is completely secure. You are responsible for keeping your login credentials confidential and for notifying us if you believe your account has been compromised.

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information, and to object to or restrict certain processing. You may also have the right to appeal a privacy request decision.

• You may update certain account information by logging into your account.
• You may request access, correction, deletion, or additional information by contacting info@drapemax.com.
• You may control camera, photo, and notification permissions through your device settings.
• You may opt out of non-essential marketing emails by following the unsubscribe instructions in those emails or by contacting us.
• You may opt out of SMS communications by replying STOP where supported.

We may need to verify your identity before completing a privacy request. We will not discriminate against you for exercising privacy rights provided by applicable law.

This section provides additional notice for residents of California and other U.S. states with consumer privacy laws.

During the past 12 months, we may have collected identifiers, customer records, commercial information, internet or network activity information, approximate geolocation derived from IP address, user-generated content, communication data, newsletter subscription information, SMS consent records, inferences related to service usage, and sensitive personal information such as account login credentials. We collect and use these categories for the purposes described in this policy.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising as those terms are commonly defined under California privacy law. We do not use sensitive personal information to infer characteristics about you beyond what is necessary to provide and secure the service.

You may submit privacy requests by email at info@drapemax.com, by phone at +1 (866) 722-3737, or by mail at 9070 Irvine Center Dr., Suite 135, Irvine, CA 92618, United States.

DrapeMax may be operated from the United States and other countries where we, our affiliates, or our service providers maintain operations. Your information may be processed in countries where privacy laws may differ from those in your location. When required, we use appropriate safeguards for international transfers.

DrapeMax is intended for business users, interior design professionals, dealers, homeowners, and other users interested in window coverings and related visualization tools. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We may update this policy from time to time. If we make material changes, we will update the Last updated date above and may provide additional notice as required by law. Your continued use of DrapeMax after an updated policy becomes effective means you acknowledge the updated policy.

If you have questions about this Privacy Policy or our privacy practices, please contact us: